Privacy Policy
Last updated: September 2026
Information We Collect
We collect information you provide directly to us, including:
- •Name and email address (when placing an order or saving a draft)
- •Shipping address (required to fulfill your order)
- •Phone number (required by shipping carriers)
- •Payment information (processed securely by Stripe — we never store card data)
- •Customization details (pet name, breed, dates, memorial quote)
How We Use Your Information
- •To process and fulfill your order
- •To send order confirmation and shipping tracking emails
- •To respond to your customer service inquiries
- •To improve our products and services
- •To send occasional promotional emails (you may opt out at any time)
Third-Party Services
Stripe
Payment processing. Your card information is handled directly by Stripe and is never stored on our servers. Stripe is PCI DSS Level 1 certified.
Meta Pixel / Conversions API
We use Meta's advertising tools to measure the effectiveness of our ads and to show relevant advertising. You can opt out via your Facebook ad settings.
Google Analytics 4
We use Google Analytics to understand how visitors use our site. Data is anonymized and aggregated. You can opt out using the Google Analytics opt-out browser add-on.
Cloudflare R2
We store generated print files (your personalized art) securely on Cloudflare's infrastructure. Files are retained for 90 days post-order.
Your Rights (California Residents — CCPA)
If you are a California resident, you have the right to:
- •Know what personal information we collect about you
- •Request deletion of your personal information
- •Opt out of the sale of your personal information (we do not sell personal data)
- •Non-discrimination for exercising your CCPA rights
To exercise any of these rights, email us at hello@pawandkeepsake.com.
Email Communications (CAN-SPAM)
If you subscribe to marketing emails, you may unsubscribe at any time by clicking the "Unsubscribe" link in any email or by emailing us directly. Transactional emails (order confirmations, shipping updates) cannot be opted out of as they are required to fulfill your order.
Data Retention
We retain order and customer data for up to 7 years as required by US tax law. Email marketing data is retained until you unsubscribe. You may request deletion of non-legally-required data at any time.
Contact
Questions about this Privacy Policy? Contact us at: hello@pawandkeepsake.com